There is a certain amount of information that team members at all levels must be aware of and proficient at acting upon. Included in this universal training are the following:
Upon employment (or upon contract commencement if we are managing your staff), all team members are provided a thorough orientation to our client, company and operations:
- Introduction to AFS
- Review of Client Policies and Procedures
- Personnel Manual Review
- Probationary Period
- Security and Safety
- Customer Service
- Customer Property
- Customer Relations
Safety Training and Weekly Reminders
We engage all staff members in developing a "culture of safety" at all our locations:
- Targeted safety training sessions
- Introduction of safety topics into every meeting
- Posting of safety best practice placards in high visibility locations.
- Weekly Reminders - guided team exercises highlighting safety issues
Right to Know Training
Every employee has a “right to know” about potential hazards in the workplace and how to manage them. The following courses may be required based on positions and specific duties:
- Hazardous Materials Handling
- Hazard Communication
- Lock Out/Tag Out Procedures
- Personal Protective Equipment
- Bloodborne Pathogens
- Asbestos Awareness
- Confined Space Entry
- Respiratory Protection
Communication training occurs once a month and is designed to help managers communicate important information to the full team, including customer service skills that involve employees in role-playing. The ultimate purpose is to teach team members to Always Being Caring, sympathetic, concerned and solution-driven when dealing with customers.
Cross training enhances capability and responsiveness of the department, and enhances employee morale and self-esteem. After training, and upon demonstration of technical proficiency, the employee works with a qualified tradesperson to sharpen newly acquired skills.
Monthly In-service Training
Each month, staff members attend a department meeting where general business issues are discussed. Training involves topics of common interest - usually nontechnical. These may include policy review, follow-up skills, time management or information about other departments.
AFS maintains a multi-media corporate resource library for the purpose supplementing the materials used to train staff or address particular issues. Managers "check out" and return items as needed.
AFS partners with the National Fire Protection Association (NFPA) to provide three-day seminars that focus on the Life Safety Code as applied to educational institutions. Attendees develop a full understanding of the seven components of the Environment of Care standard: safety, security, hazardous materials and waste, emergency preparedness, life safety, equipment, and utility systems.
Online Training and Testing System
AFS uses a web-based training tool to both maximize and streamline the training process. This system allows unit managers to pretest employees, develop customized training, and administer proficiency exams, regardless of time or location. Management can track training throughout the organization, thereby ensuring the best quality service to our clients and customers.